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Always Free Delivery!
I really appreciate your great customer service....it seems to be rare these days. I will definitely use you guys again, as well as recommend you to friends!
You can have confidence in ordering from Poker Tables Depot, if you are dissatisfied with ANY of our products, you may return the item for a full refund within 14 days of receiving merchandise less any applicable shipping, handling and restocking costs. In the event that you need to return a product, please contact us for return instructions. A return authorization code may be required, so please make sure you contact us before sending product back.
There are a few exceptions to the return policy:
1) If wrapped poker chip sets are opened, they can be returned, but a 25% restocking fee will be charged.
2) If any other poker chip sets are returned, there will be a 15% restocking fee.
3) All items returned will be subject to a 15% restocking fee. Items that are returned, the shipping will not be refunded.
4) NO opened poker DVD's or open poker cards can be returned. There are no
exceptions. If you do return them, and they are opened, you will not be
refunded. We can not resell opened poker DVD's, or poker cards.
ALL items MUST be inspected prior to accepting a package. The shipper (usually UPS or Fedex) must be notifed of any damage.
Your full purchase price will be refunded to you upon the return of
the product. The product must be in new condition and in the original
packaging to receive consideration for a refund. There are a few
exceptions as seen above (less Shipping and Handling). PLEASE ALLOW 2-4
WEEKS for credits to be issued.
When returning the product, please use a traceable package
delivery. (i.e. UPS GROUND or USPS PRIORITY with delivery
All items, if any, are warranted directly by the manufacturers. No other warranty either expressed or implied is offered by Poker Tables Depot.com. Poker Tables Depot.com is not responsible for normal wear & tear, abuse, or mistreatment of item(s).
The liability of Poker Tables Depot.com for losses or damages, arising out of any
cause whatsoever, is limited to full refund of the purchase price or at
our option, repair or replacement of the product(s). Poker Tables Depot.com shall not
be liable for any consequential or incidental damages.
Right now www.pokertablesdepot.com is offering free shipping on all items in our store.
We normally ship all in stock items within 5 business days from the time your order is received. Orders are usually shipped via UPS or FedEx and actual delivery time will vary according to your destination. Any item that is "out of stock" will be backordered and will be shipped immediately upon it's arrival.
Occasionally, circumstances beyond our control will require additional shipping time. Certain products could take up to 4 weeks to ship due to availabilty or if they are custom made items. Holiday seasons, large orders, special orders and out of stock items may take longer. Some items may be temporarily out of stock for as long as 4 to 6 weeks weeks due to color, style, size or other unforeseen circumstance. We will contact you if items are backordered and customers will be notified if item ordered has been discontinued or is no longer available.
PokerTablesDepot.com is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
Some products are too heavy/large to ship via the small package delivery services (e.g. UPS, FedEx) so it will be sent to you via truck freight. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going) if your product is shipped via truck freight!
The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
We apologize for the inconvenience, but we are currently only able to ship products within the continental United States.
No sales tax is applicable.
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.
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Note: All prices in US Dollars